For owners and residents
Building guides
Plain-English guides to how a strata building works, what is common property, what is yours, and who to call when something goes wrong. Free to use, no account needed.
Plumbing
How water, hot water, drainage, stormwater and fire services run through your building and your unit, who usually looks after each part, and how to trace a leak and report it.
- The Building
- Your Unit
- Leak finder
Lifts
How the lifts in your building work, from the machine room to the call buttons, who usually looks after each part, what to do if someone is stuck, and how to report a fault.
- The Building
- Problem finder
- Report it
Bins and rubbish
How the rubbish chute and compactor work, from the hopper on your floor to the truck, who usually looks after each part, and how to sort out a bin problem.
- Chute and compactor
- Problem finder
- Fire safety
More guides are on the way. General information only, not legal or trade advice.