Effective: March 2026 · Version 1.0
Governing jurisdiction: Commonwealth of Australia and State of New South Wales
These Terms and Conditions govern your access to and use of the UnitBuddy platform at unitbuddy.com.au and associated applications. By creating an account or accessing the service, you acknowledge your agreement to these Terms.
If you do not agree to these Terms, you must not access or use the Platform. Terms may be amended with reasonable notification of material changes.
UnitBuddy is a SaaS platform for Australian strata scheme participants offering financial dashboards and fund tracking, Building Wellness Assessment and benchmarking, compliance tracking and regulatory reminders, operations management and maintenance scheduling, work request management, levy calculators, peer comparison and anonymous benchmarking, building contacts and contractor directories, document management, and community database.
The Platform is designed to complement, not replace, the services provided by your strata manager. UnitBuddy does not provide strata management, real estate, financial, or legal advice.
To use UnitBuddy, you must be at least 18 years old, an Australian resident or accessing from within Australia, legally capable of entering binding agreements, and a lot owner, occupier, committee member, or holder of a legitimate interest in a strata scheme.
You warrant the accuracy and completeness of all registration information provided.
Access requires registration with email and password or third-party authentication (Google). Building invitation codes may be entered during registration.
You are responsible for maintaining the confidentiality of your credentials. You must use strong passwords, enable two-factor authentication where available, report any unauthorised access immediately, and not share your credentials with others. The Company assumes no liability for losses arising from credential mismanagement.
Building membership is granted via invitation codes, approved requests, or administrator assignment, and is subject to verification. The Company reserves the right to revoke access where membership cannot be verified.
UnitBuddy operates on a tiered subscription model charged per building annually in AUD. GST is added where applicable. Prices are subject to change.
Free trial periods may be offered from time to time. Subscriptions convert to paid plans unless cancelled before the trial period expires, with reasonable notice provided.
Payments are processed by a third-party payment processor and charged to your nominated payment method on a recurring basis. You are responsible for keeping your payment information current.
Fees are generally non-refundable. Discretionary refunds may be considered on a case-by-case basis. Nothing in these Terms excludes your rights under the Australian Consumer Law.
The Company reserves the right to adjust pricing with a minimum of 30 days’ written notice. You may cancel your subscription before the new rates take effect.
The platform provides three role types with varying access levels:
• Standard Member — View building information, submit work requests, access comparisons • Committee Member — Additional management capabilities including membership approval • Building Manager — Full administrative access to all platform features
Role assignments are managed by authorised administrators within each building.
You must not use the Platform to violate any applicable law, impersonate others or misrepresent your affiliation, post defamatory, obscene, threatening, or harassing content, attempt unauthorised access to any part of the Platform, interfere with or disrupt the Platform, use automated tools to scrape or collect data, upload harmful code, transmit spam, submit false financial or compliance data, or reverse-engineer any component of the Platform.
The Company reserves the right to suspend or terminate accounts for breaches of this section.
You retain ownership of all content you submit to the Platform. By submitting content, you grant UnitBuddy a non-exclusive, royalty-free, worldwide licence to use that content for the purposes of operating and improving the Platform.
Anonymised, aggregated building data may be included in peer comparisons. Individual building data is never identifiable in peer comparisons — only statistical aggregates (medians, averages) are displayed. K-anonymity thresholds (minimum 5 buildings) are enforced. You may opt out via your Privacy Settings.
The Platform enables user contributions and corrections to building data. Crowdsourced corrections may override original records at the cell level. The Company does not guarantee the accuracy of crowdsourced data.
You are solely responsible for the accuracy, quality, and legality of all content you submit. The Company makes no verifications or representations as to the accuracy of user-submitted data.
The Platform, including all software, code, design, text, graphics, logos, trademarks, the Building Wellness Assessment methodology, and scoring algorithms, remains the property of UnitBuddy, protected under the Copyright Act 1968 (Cth) and Trade Marks Act 1995 (Cth).
You must not copy, reproduce, modify, distribute, or create derivative works based on any part of the Platform without prior written consent.
By providing feedback, you assign all intellectual property rights in that feedback to the Company for unrestricted use without compensation or attribution.
Personal information handling is governed by our Privacy Policy, which forms part of these Terms. By using the Platform, you consent to the collection practices described therein.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles in our handling of personal information.
Data is hosted on cloud infrastructure with encryption in transit and at rest. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.
You may export your personal data at any time via the Settings section of your account, supporting data portability.
Upon account deletion, personal data is removed per our retention policy. Anonymised, aggregated benchmarking data is retained. A 30-day grace period allows account reactivation before permanent deletion.
The Platform integrates with third-party services for authentication, payment processing, and other functions. The Company is not responsible for the content, privacy practices, or terms of any third-party service. Your use of third-party services is at your own risk.
Nothing on the Platform constitutes legal, financial, accounting, tax, or professional advice. All tools are provided for informational purposes only. You should obtain independent professional advice before making decisions based on Platform data.
We use commercially reasonable efforts to ensure availability but do not guarantee uninterrupted or error-free access. Scheduled maintenance may temporarily suspend access with reasonable notice.
To the maximum extent permitted by law, the Platform is provided on an ‘as is’ and ‘as available’ basis. All other warranties, whether express or implied, are expressly disclaimed.
UnitBuddy’s total aggregate liability for all claims arising out of or in connection with these Terms or your use of the Platform is limited to the total fees paid by you (or on behalf of your building) in the 12 months immediately preceding the event giving rise to the claim. Indirect, consequential, incidental, or punitive damages are excluded to the maximum extent permitted by law.
Nothing in these Terms excludes, restricts, or modifies consumer guarantees under the Australian Consumer Law. Where liability cannot be excluded, it is limited to re-supplying the services or reimbursing the cost of having them re-supplied.
You agree to indemnify and hold harmless UnitBuddy and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Platform, breach of these Terms, violation of any law, content you submit, infringement of intellectual property rights, or disputes with other users.
You may close your account at any time via Settings. If you cancel a paid subscription, you retain access to paid features through the end of your current billing period.
We may suspend or terminate your account for breach of these Terms, fraud or illegal activity, extended inactivity, non-payment, or at our sole discretion with reasonable notice.
Upon termination, access ceases immediately (except where a billing period applies to voluntary cancellation). Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, and governing law survive termination.
You may request a copy of your data within a 30-day grace period following termination. After expiration, data is deleted per our retention policy, except where retention is required by law or data has been anonymised and aggregated.
Disputes should first be raised informally via support@unitbuddy.com.au. The parties agree to attempt resolution in good faith within 30 days.
If informal resolution is unsuccessful, the dispute will be referred to mediation conducted by the Australian Disputes Centre or an equivalent NSW mediator, in accordance with the ADC’s guidelines.
The courts of New South Wales, Australia, have exclusive jurisdiction to hear and determine any disputes arising out of or in connection with these Terms.
These Terms are governed by the laws of New South Wales and the Commonwealth of Australia.
These Terms, together with the Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and UnitBuddy, superseding all prior agreements and understandings.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.
Failure to enforce any right or provision does not constitute a waiver. Any waiver must be in writing and signed by the relevant party.
You may not assign your rights under these Terms without our prior written consent. We may assign our rights to a successor in the event of a merger, acquisition, or sale of assets, provided the successor agrees to be bound by these Terms.
UnitBuddy is not liable for any failure or delay in performance resulting from events beyond our reasonable control, including natural disasters, pandemics, government actions, infrastructure outages, or cyberattacks.
Notices to UnitBuddy should be sent to legal@unitbuddy.com.au. Notices to you will be sent to the email address associated with your account. Notices are deemed received on the next business day after sending.
Nothing in these Terms creates a partnership, joint venture, agency, employment, or fiduciary relationship between you and UnitBuddy.
UnitBuddy Pty Ltd
Email: legal@unitbuddy.com.au Website: unitbuddy.com.au Support: support@unitbuddy.com.au
By creating an account, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.